A non-refundable 50% deposit is required upon signing to secure your date. The remaining 50% balance is due before the event. Any balance not settled by the agreed date will incur a £50/week late payment fee and may be referred to a debt recovery service.

All deposits are non-refundable. Cancellations more than 30 days before the event: deposit forfeited only. Cancellations between 10–30 days before: 75% of the total fee is due. Cancellations within 10 days of the event: 100% of the total fee is due. All cancellations must be made in writing.

Final guest numbers and any menu changes must be confirmed at least 14 days before the event. Changes requested after this deadline may not be accommodated and could affect pricing. All amendments must be submitted in writing.

Agreed service hours are specified in your contract. If the event runs beyond the agreed end time, an overtime charge of £50 per hour per staff member will apply. We will always do our best to accommodate, but this must be agreed on the day.

The client is responsible for: providing accurate final guest numbers by the deadline; ensuring venue access and parking for our team; providing a single point of contact on the day; and informing us of any venue-specific requirements or restrictions. Any venue commission fees for external caterers are the client's responsibility.

All dietary requirements and allergies must be disclosed at the time of booking. We take allergen management seriously but cannot guarantee a fully allergen-free environment. A full allergen breakdown for any dish is available on request.

Rena Cooked It reserves the right to substitute any ingredient or dish that becomes unavailable due to supply issues or circumstances beyond our control. Substitutions will always be of equal or greater quality and the client will be notified as soon as possible.

Rena Cooked It retains full rights to all photographs and content captured during the event for marketing and portfolio purposes. If you would prefer we do not photograph the event, please inform us in writing at the time of booking.

Neither party shall be held liable for failure to fulfil obligations due to circumstances beyond reasonable control — including natural disasters, severe weather, national emergencies, or venue closure. If the event is cancelled by the client due to force majeure, the deposit remains non-refundable. If we are unable to fulfil services due to force majeure, a full refund will be issued.

Both parties agree to keep the terms of all agreements confidential. We will not share your personal or financial details with any third party without your consent, except where required by law.