Policies
Clear terms, always.

We believe in full transparency. Please read before booking so we're all on the same page.

Booking

  • A non-refundable deposit confirms all bookings.
  • Bookings aren't confirmed until deposit is received.
  • Confirmation sent within 24–48 hours via email.
  • We reserve the right to decline bookings.

Payment

  • Deposits are non-refundable under all circumstances.
  • Remaining balance due [X days] before event.
  • Payment via bank transfer only.
  • Invoices issued for all transactions.
  • Late payment may result in cancellation.

Cancellation

  • All deposits non-refundable.
  • [X+] days before event: deposit forfeited only.
  • [X] days before: 50% of total invoice due.
  • [X days or less]: full invoice may be due.
  • All cancellations must be made in writing.

Changes

  • Guest count changes accepted up to [X days] before.
  • Menu changes accepted up to [X days] before.
  • Last-minute changes may incur a fee.
  • All changes must be in writing.

Delivery & Travel

  • Free delivery within [X miles] of base.
  • Travel beyond [X miles] quoted upfront.
  • We're not liable for traffic or unforeseeable delays.
  • Client responsible for accurate address details.

Allergens

  • All allergies must be disclosed at booking.
  • We take allergens seriously but cannot guarantee allergen-free environments.
  • Full allergen breakdown available on request.

Photography & Media

  • We may photograph food/setups for marketing.
  • Let us know at booking if you'd prefer we don't.
  • Reviews and testimonials may be shared on our platforms.

Quality

  • Any concerns on the day — tell us immediately.
  • Post-event complaints can be submitted within [X days].
  • We'll always work to resolve issues fairly.
Wedding Specific
Wedding Terms & Policies

Deposit & Payment

  • 50% non-refundable deposit required on signing.
  • Remaining 50% due before the event date.
  • Late payment incurs £50/week fee.
  • Outstanding balances may be referred to debt recovery.

Cancellation

  • 30+ days before: deposit forfeited only.
  • 10–30 days before: 75% of total invoice due.
  • Within 10 days: 100% of total invoice due.
  • All cancellations must be made in writing.

⏰ Service Times & Overtime

  • Agreed hours are specified in your contract.
  • Overtime charged at £50/hour per staff member.
  • Must be agreed on the day.

Changes & Guest Numbers

  • Final numbers confirmed 14 days before event.
  • Late changes may not be accommodated.
  • All changes must be submitted in writing.

Client Responsibilities

  • Accurate guest numbers by deadline.
  • Venue access and parking for our team.
  • Single point of contact on the day.
  • Venue commission fees are client's responsibility.

Photography & Content

  • RCI retains rights to all photos/content from the event.
  • Notify us in writing at booking if you'd prefer no photography.

Force Majeure

  • Neither party liable for circumstances beyond control.
  • Client cancels due to force majeure: deposit non-refundable.
  • RCI unable to fulfil due to force majeure: full refund issued.

Menu Substitutions

  • RCI may substitute unavailable ingredients.
  • Substitutions will be equal or greater quality.
  • Client will be notified as soon as possible.

Policies may be updated — this page always shows the latest version. By booking with RCI you agree to these terms. Questions? Get in touch.